Required skills

analytical skills to evaluate network traffic protocols and bandwidth considerations

communications skills to liaise with clients and determine business requirements

planning and organisational skills to plan design and implement VoIP infrastructure

project planning skills in relation to setting benchmarks and identifying scope

problem solving skills in a predictable range of network problems

research skills for identifying analysing and evaluating broad features of a particular business domain and best practice in networking technologies

technical skills to

compare session initiation protocol SIP H and media gateway control protocol MGCP or media gateway control Megaco

configure a VoIP and a UC network and assess the performance of convergent networks and test and verify security access levels

define latency jitter and wander and implement methods for reducing or eliminating them using jitter buffer QoS traffic shaping and VLANs

describe the format of a SIP uniform resource identifier URI

evaluate and implement SIP trunking to connect enterprise internet protocol IPbased communications systems over long distances

identify common Gxx codes and describe the impact of compression on voice quality

identify the components of SIP

identify the functions of signalling protocols for converged networks

Required knowledge

broad knowledge of

client business domain business function and organisation

current and emerging industry accepted hardware and software products

current and emerging transmission technologies and protocols

networking technologies

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

design and implement the infrastructure for enterprise VoIP and UC systems to meet business requirements using converged networks

apply knowledge of current networking transmission technologies and protocols

evaluate network traffic protocols and bandwidth considerations

configure a UC network

assess the performance of convergent networks

test and verify security access levels

Context of and specific resources for assessment

Assessment must ensure

live network

networked computers

network design documentation

equipment specifications

network components

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

review of report prepared by the candidate outlining design process undertaken including challenges faced and how these were addressed

direct observation of the candidate installing and configuring VoIP infrastructure and configuring a UC network

evaluation of system designed and implemented by the candidate in terms of performance and suitability of for business needs

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

ICTTENA Install configure and test a server

ICTTEN5201A Install, configure and test a server.

Aboriginal people and other people from a nonEnglish speaking background may have second language issues

Access must be provided to appropriate learning and assessment support when required

Assessment processes and techniques must be culturally appropriate and appropriate to the oral communication skill level and language and literacy capacity of the candidate and the work being performed

In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge Questioning techniques should not require language literacy and numeracy skills beyond those required in this unit of competency

Where applicable physical resources should include equipment modified for people with special needs

End-user requirements may include:

may include:

Hardware may include:

Software may include:

Network may include:

Requirements may include:

Factors may include:

Gatekeepers may include:

Convergent terminal equipment may include:

Real-time multimedia communications may include:

Voice and video conferencing hardware may include:

Network congestion solutions may include:

Attacks may include:

Man-in-the-middle attacks include: